Returns Policy
Change of Mind
If you have a change of mind about your purchase or have ordered the wrong part, ezToolbox will provide an exchange, store credit or refund provided that:
- You can provide a proof of purchase.
- It is within 30 days of your item(s) being sent.
- The item(s) is unused with original, sealed packaging and tags attached.
- The item(s) is not subject to the exclusions below.
Where there has been a change of mind or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs. A 20% restocking fee applies.
Listing Incorrect or Item Not as Described
If the part does not fit your application due to an incorrect or incomplete listing on our website, ezToolbox will provide an exchange, store credit or refund and cover 100% of the return shipping cost provided that:
- The item(s) is returned within 30 days of arrival.
- The item(s) has not been fitted to your vehicle.
- You provide your vehicle VIN where the item did not fit.
- You include a picture of the boxed item before sending the return.
Warranty
Unless otherwise stated on the item, all products sold by ezToolbox are covered by the manufacturer’s warranty and conditions from the date of purchase.
Warranty claims must meet one of the following criteria and be sent to ezToolbox with a receipt to be eligible for a refund:
- The product is faulty or not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or the ezToolbox descriptions; or
- The product was damaged during delivery.
Where to Return & Trading Hours
VIC
U6 / 2 Norwest Avenue,
Laverton North, 3026, VIC
Laverton North, 3026, VIC
Trading Hours: Mon–Fri, 9:00AM – 5:30PM
QLD
DOOR 5, 48 Weaver St,
Coopers Plains, 4108, QLD
Coopers Plains, 4108, QLD
Trading Hours: Mon–Fri, 8:00AM – 4:30PM
NSW
35 Lugard St,
Penrith, 2750, NSW
Penrith, 2750, NSW
Trading Hours: Mon–Fri, 9:00AM – 5:30PM
- Returns by courier or in person are accepted.
- Please ensure parcels are securely packaged and include your order number and contact details.